How QA Vaja AI Works
From call upload to actionable insights in 10 automated steps. No manual work required.
Watch DemoThe Complete Pipeline
Our AI-powered platform processes every call through 10 sophisticated steps to deliver comprehensive insights
Upload Your Calls
Upload call recordings in any format or integrate directly with your phone system for automatic ingestion.
- Supports MP3, WAV, M4A, and more
- Drag-and-drop bulk upload
- Direct phone system integration
- Real-time or batch processing
Upload Your Calls
Upload call recordings in any format or integrate directly with your phone system for automatic ingestion.
AI Transcription
Our AI converts speech to text with 95%+ accuracy and identifies who is speaking (agent vs customer).
- 50+ languages supported
- Speaker diarization included
- Custom vocabulary training
- Handles accents & background noise
AI Transcription
Our AI converts speech to text with 95%+ accuracy and identifies who is speaking (agent vs customer).
Sentiment Analysis
Advanced AI analyzes the emotional tone and sentiment throughout the entire conversation.
- Real-time sentiment tracking
- Emotion detection (frustration, satisfaction)
- Sentiment timeline visualization
- Escalation risk scoring
Sentiment Analysis
Advanced AI analyzes the emotional tone and sentiment throughout the entire conversation.
Speaker Identification
Automatically identifies and separates agent speech from customer speech for accurate analysis.
- Multi-speaker support
- Agent identification by voice
- Customer sentiment tracking
- Interaction pattern analysis
Speaker Identification
Automatically identifies and separates agent speech from customer speech for accurate analysis.
Metrics Extraction
Extracts key performance metrics like talk time, hold time, dead air, interruptions, and more.
- Talk-to-listen ratio
- Response time measurement
- Dead air detection
- Interruption tracking
Metrics Extraction
Extracts key performance metrics like talk time, hold time, dead air, interruptions, and more.
Compliance Check
Scans for compliance violations, required disclosures, and regulatory requirements in real-time.
- Custom compliance rules
- TCPA, PCI, HIPAA monitoring
- Required script validation
- Instant violation alerts
Compliance Check
Scans for compliance violations, required disclosures, and regulatory requirements in real-time.
QA Scoring
Scores calls against your custom or default rubrics covering soft skills, compliance, resolution, and more.
- Custom rubric builder
- Multi-dimensional scoring
- Weighted categories
- Automated quality grades
QA Scoring
Scores calls against your custom or default rubrics covering soft skills, compliance, resolution, and more.
Coaching Insights
Generates personalized coaching recommendations based on call analysis and agent performance patterns.
- AI-powered recommendations
- Specific improvement areas
- Best practice examples
- Training resource suggestions
Coaching Insights
Generates personalized coaching recommendations based on call analysis and agent performance patterns.
Data Storage
Securely stores all call data, transcripts, scores, and insights in encrypted cloud storage.
- SOC 2 Type II compliant
- End-to-end encryption
- Automated backups
- Long-term data retention
Data Storage
Securely stores all call data, transcripts, scores, and insights in encrypted cloud storage.
Insights & Reporting
Access powerful dashboards, reports, and analytics to track performance and drive improvements.
- Real-time dashboards
- Custom report builder
- Trend analysis
- Export to CSV/PDF
Insights & Reporting
Access powerful dashboards, reports, and analytics to track performance and drive improvements.
Built for Every Role
Different views and workflows designed for agents, managers, and executives
For Agents
Agents receive personalized coaching and can review their own calls to improve performance.
For QA Managers
Managers get real-time visibility into quality metrics and can focus on high-impact coaching.
For Leadership
Executives see high-level trends, ROI metrics, and strategic insights across the organization.
From Upload to Insights
The entire process takes less than 2 minutes per call
See It In Action
Watch a live demo or start your free trial to experience the complete pipeline