Everything You Need to Deliver Exceptional Customer Experience
Powerful AI-driven features that transform how you analyze, score, and improve call quality
AI-Powered Analysis
Advanced artificial intelligence that understands your calls like a human QA expert
Real-Time Transcription
Convert speech to text with 95%+ accuracy. Supports 50+ languages and accents.
Speaker Diarization
Automatically identifies and separates agent vs customer speech for accurate analysis.
Sentiment Analysis
Track emotional tone throughout the call with AI-powered sentiment detection.
Intent Recognition
Understand customer intent and classify call types automatically.
Quality Assurance
Comprehensive QA tools that ensure consistency and excellence
Custom Rubrics
Build custom scoring rubrics tailored to your business needs and compliance requirements.
Automated Scoring
Score 100% of calls automatically using AI trained on your QA standards.
Compliance Monitoring
Detect compliance violations in real-time with customizable rule sets.
Risk Detection
Identify high-risk calls and escalation opportunities before they become problems.
Performance & Analytics
Data-driven insights to improve agent performance and customer satisfaction
Performance Dashboards
Beautiful, real-time dashboards showing KPIs, trends, and agent rankings.
Trend Analysis
Spot patterns and trends across calls, agents, teams, and time periods.
AI Coaching Insights
Get personalized coaching recommendations for each agent based on their calls.
Custom Reports
Generate detailed reports with filters, exports, and scheduled delivery.
Built for Developers
Powerful APIs and integrations to connect with your existing tech stack
REST API
Full-featured API for integrating with your existing systems and workflows.
Webhooks
Real-time webhooks for instant notifications on important events.
Batch Processing
Process thousands of calls in parallel with our high-performance batch API.
Proven Results Across Industries
See how leading organizations are using QA Vaja AI to transform their operations
Customer Support
Ensure every support call meets quality standards and identifies coaching opportunities.
Sales Teams
Optimize sales conversations and identify successful tactics to replicate across your team.
Compliance & Risk
Automatically detect compliance violations and protect your organization from risk.
Complete Platform Capabilities
All the features you need in one platform
Ready to Experience All Features?
Start your free 14-day trial and see how QA Vaja AI can transform your call center