Turn Every Call Into a Coaching Opportunity
AI-powered quality assurance that analyzes every customer call and provides instant, personalized coaching for your team. Improve performance 10x faster.
Manual Call Reviews Are Slowing You Down
Managers spend hours listening to calls. Agents wait weeks for feedback. Training gaps go unnoticed. There's a better way.
Manager reviews 5 random calls per agent per month
3 hours × 20 agents = 60 hours/month
AI analyzes ALL calls automatically
30 seconds per call + instant feedback
Save 50+ hours/month, improve quality
Every agent gets feedback on every call
Everything You Need to Scale QA
From upload to improvement in 30 seconds
Instant AI Analysis
Upload a call, get complete QA scores and coaching notes in 30 seconds. No more waiting weeks for feedback.
Custom QA Rubrics
Define your own scoring criteria, required phrases, and compliance rules. Perfectly matches your standards.
Performance Tracking
Track every agent's improvement over time. Spot trends, identify top performers, and focus coaching where it matters.
Compliance Checks
Automatically verify required phrases and flag prohibited language. 100% coverage on every call.
Team Analytics
See team-wide metrics, identify training gaps, and make data-driven decisions to improve performance.
Detailed Coaching
Get specific, actionable feedback on what to improve. AI identifies exactly which phrases to add or change.
How It Works
Simple 3-step process from upload to improvement
Upload Call
Drag and drop your call recording (MP3, WAV, M4A). Add agent name and customer details.
- Supports all common audio formats
- Secure encrypted storage (AWS S3)
- Batch upload for multiple calls
AI Analyzes
AI transcribes, scores compliance, soft skills, resolution, and upsell. Generates coaching notes.
- Speaker diarization (agent vs customer)
- Sentiment analysis timeline
- Pattern matching for compliance
Improve
Agent gets instant feedback with specific coaching tips. Manager tracks progress over time.
- Personalized improvement suggestions
- Trending scores (improving/declining)
- Export reports for performance reviews
Why Call Centers Choose Us
Trusted by 500+ call centers worldwide
Save 50+ Hours/Month
Automated analysis means managers spend time coaching, not listening to every call manually.
Improve Scores 85%
Agents who use our platform improve their QA scores by an average of 15-20 points in the first month.
Scale Your Team
Onboard new agents faster with consistent, objective feedback from day one.
- Excellent empathy shown
- ⚠️Remember to confirm resolution
Ready to Transform Your Call Quality?
Join 500+ call centers using AI to improve agent performance and customer satisfaction.